Coach Profile

Mike Milburn

SaaS visionary & CS Expert

Coaching Focus Areas

🎯 Customer Journey Transformation & SaaS Growth - Coaching SaaS leaders to align go-to-market strategies, customer success, and product adoption for scalable, sustained impact.

🎯 Sales & Product Integration Leadership - Guiding executives in building cohesive, cross-functional teams that bridge sales and product, driving innovation and global expansion.

🎯 Executive Mentorship & Board Advisory - Empowering leaders with strategic insights and board-level guidance, fostering long-term growth through effective mentorship and innovation.

Mike Milburn is a seasoned leader with over 20 years of experience building and scaling customer-facing teams at leading cloud companies. Positioned at the intersection of Sales and Product, he is passionate about transforming customer journeys to drive growth for high-growth SaaS firms and large enterprises.

During his 15-year tenure at Salesforce, Mike played a pivotal role in scaling Service Cloud as SVP & GM and later as Chief Customer Officer. He was also key in launching Salesforce Field Service, empowering major SaaS customers to expand globally.

Returning to his entrepreneurial roots, Mike now contributes to Swantide, an AI-driven platform that reduces the cost of Salesforce ownership. In addition, he advises and sits on the boards of several organizations, including EVPassport and Cadalys, Inc., while also guiding companies such as Replicant, data.world, and CIPIO.ai on go-to-market strategies, customer success, and growth initiatives.

His background as a tennis teaching pro laid the foundation for his love of mentorship, a passion that continues to shape his leadership style and the impact he makes across his portfolio companies.